Customer Care

We do our best to ship all orders within 24 hours of production excluding weekends and the below listed holidays. Keep in mind that all pieces are hand made to order and may have a 2-3 week lead time.

We ship via USPS and all rates and duties are calculated at checkout. Please enter your shipping address at checkout to determine shipping costs. 

Once your order ships, you will receive an email with tracking information. For any and all order related questions, please email care@angelicajoyjewelry.com.

At this time, all sales on angelicajoyjewelry.com are final. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. If you have any questions before making a purchase, please send us an email at care@angelicajoyjewelry.com. 

For all repair inquiries, please email care@angelicajoyjewelry.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase.

Angelica Joy Jewelry will repair at no charge any breakage caused by manufacturer defect within 6 months of receipt of purchase. Repairs needed after 6 months or deemed to be caused by misuse will incur a repair fee.

Repairs take 2-4 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. 

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges. 

We accept most major credit cards including American Express, Visa, Master Card, and Discover as well as PayPal, Apple Pay, and Google Pay.

All orders shipped within the state of Florida will be charged the current tax rate of 7%. All orders shipped outside the state of Florida will not be charged sales tax.

All Angelica Joy Jewelry is made of ethically sourced diamonds and 14k gold.

Avoid contact with perfumes, lotions, hairspray or cosmetics. To clean, mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry. Use a very soft brush (avoid using an abrasive material as it can scratch the gold) to lightly clean each piece. Rinse with care. Lightly dry the jewelry with a lint-free cloth or paper towel.