Help & FAQ

Questions, comments, or concerns? Send us an email at care@angelicajoyjewelry.com

Materials & Product Care

Avoid contact with perfumes, lotions, hairspray or cosmetics. To clean, mix a few drops of detergent-free soap with warm water. One piece at a time, soak your jewelry. Use a very soft brush (avoid using an abrasive material as it can scratch the gold) to lightly clean each piece. Rinse with care. Lightly dry the jewelry with a lint-free cloth or paper towel.

Our jewelry is made locally in South Florida.

Your jewelry is under warranty for any manufacturing defects (in material or workmanship) for a period of 12 months from the date of purchase. This does not cover lost items, scratches, damages caused by accident (bent ring, broken chain), abuse, neglect, improper use or storage of the product, unauthorized modification (resizing or any repair work done by a third party), or normal wear and tear.

Shipping

We ship via USPS and all rates and duties are calculated at checkout. Please enter your shipping address at checkout to determine shipping costs. 

To check the status of your order please email care@angelicajoyjewelry.com. 

We do our best to ship all orders within 24 hours of production excluding weekends and the below listed holidays. Keep in mind that all pieces are hand made to order and may take 10-14 days to produce. 

Angelicajoyjewelry.com does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

New Year's Eve

New Year's Day

President's Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day after Thanksgiving

Christmas Eve

Christmas Day

We ship domestically within the USA. 

All orders ship from Boca Raton, FL.

Returns & Exchanges

At this time, all sales on angelicajoyjewelry.com are final. Due to the finality of your purchase, please note the measurements and scale of all products before purchasing. If you have any questions before making a purchase, please send us an email at care@angelicajoyjewelry.com. 

Repairs

For all repair inquiries, please email care@angelicajoyjewelry.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase.

If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 2-4 weeks to complete depending on the nature of the repair. We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships. 

All repairs are subject to shipping charges.

We reserve the right to deny unreasonable repairs, returns, and exchanges.